Contact Us

Questions about the platform? Need support? We are here to help.

Email

info@thetraderai.net

We aim to respond within 24 hours on business days.

Phone

UK: +44 20 3927 2999
AU: +61 2 8488 9800

Available Monday–Friday, 9am–5pm GMT.

Registered Office

London, United Kingdom

Registered in England and Wales

Press & Partnerships

info@thetraderai.net

For media enquiries or partnership opportunities.

Frequently Asked Questions

Is Trader AI a regulated financial service?+

No. Trader AI provides AI-assisted research and analysis tools. We do not execute trades, manage funds, provide financial advice, or hold client money. We are not authorised or regulated by the FCA or any other financial regulator.

Can I request a feature or provide feedback?+

Yes. We welcome feedback from traders. Email us at info@thetraderai.net with your suggestions. We read every submission.

Do you offer phone support?+

Phone support is available during business hours. For the fastest response, email is recommended. If you need urgent assistance, call the UK or AU number listed above.

How do I report a security concern?+

Please email info@thetraderai.net with details of any security concerns. We take security seriously and will respond promptly. Do not include sensitive personal information in your initial email.